This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.myfrenchinteriors.co.nz (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
If you do not accept these terms and conditions, you will not be able to order any Products from our site.
1. Information about us
www.myfrenchinteriors.co.nz is a site operated by French Interiors Limited. We are registered in New Zealand under company number 3397171 and our registered office is at Park Rise, Campbells Bay, North Shore city, Auckland 0630. Our VAT number is 107 072 861.
2. Your status
By placing an order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts; (b) you are at least 18 years old.
3. How the contract is formed between you and us
3.1 After placing an order, you will receive an email from us confirming that your order has been accepted (Order Confirmation). The contract between us (Contract) will only be formed when we send you this Order Confirmation.
3.2 The Contract will relate only to those Products whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been confirmed in a separate Order Confirmation.
4.1 All descriptions of the Products on our site are correct at the time of publication on our site. We have a policy of continuous product development and reserve the right to amend the specification of Products without prior notice in relation to future sales.
4.2 The measurements of the Products are as accurate as possible, but are nevertheless approximate.
4.3 Finishes are applied to the exterior of our Products. Due to the nature of the materials used, finishes may vary.
4.4 It is your responsibility to check that all the details on the order form are correct, including the exact specifications of the Products and delivery details.
5. Delivery & Guarantees
5.1 Either we or our nominated delivery partner will contact you to notify you when your Products are available and will arrange a time and date for delivery to the address specified by you.
5.2 Either we or our nominated delivery partner will deliver your Products to any NZ mainland address. The charges will vary, but will be indicated when you place your order. We reserve the right to require proof of identification from you when making a delivery to you.
5.3 You are required to take delivery on the date agreed between us, otherwise we reserve the right to charge you an additional redelivery fee. This payment will be due before redelivery.
5.4 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside our reasonable control.
5.5 For deliveries made by us to addresses in mainland NZ, our delivery team will exercise every caution and extend every courtesy during delivery and assembly. We cannot be held liable for any accidental damage to your property or person, however caused, and only enter your premises under these conditions.
5.6 The delivery service provided by us is to a room of your choice, and the Products will usually be unpacked and assembled. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery.
5.7 You are responsible for checking the condition of the Products delivered and must highlight any issues upon receipt with the delivery carrier. The delivery carrier will direct all queries at this stage to us and we will agree a means of resolving the issues that are presented at this time.
6. Risk and title
6.1 The Products will be at your risk from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (if any).
7. Price and payment
7.1 The price of any Products will be as quoted on our site except in cases of obvious error.
7.2 These prices include G S T but exclude any delivery costs which will be added to the total amount due as set out in our delivery charges.
7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
7.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices, as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
7.6 Payment for all Products may be made by personal cheque (which must be received and cleared before delivery), credit card or Eftpos. We accept payment by Visa, MasterCard, Direct Deposit, Internet Banking (Please include your order number or invoice number and surname when making electronic payments).
7.7 Products cannot be delivered until full payment has been received.
7.8 Where products, including any bespoke or personalised items, are not held in stock by the Seller at the time the Buyer places an order, payment of a deposit of 50% of the Price shall be due at the date of the order. The remaining 50% of the Price shall be due when the Seller notifies the Buyer that the products are ready for delivery. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.
8. Our refunds and returns policy
8.1 We are unable to refund for change of minds, so please choose carefully. We will only make, and are only obligated to make, a refund in accordance with our Refunds & Returns Policy, the guidelines for eligibility are detailed in this policy.
You must inspect the goods for damage before accepting them
8.2 When you return a product to us because you claim that the Product is defective or that the incorrect item has been delivered to you, we will examine the returned Product and will notify you of your refund via telephone or e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products delivered to you by us and returned by you because of a defect or because the incorrect item has been delivered will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us (if any). These charges and costs are to be agreed with us in writing in advance of your incurring them. Please note that you are required to carry out a visual inspection of Your item(s) upon delivery, to ensure that the Goods have been delivered undamaged. If upon inspection, you are unhappy with the condition of the Goods for whatever reason you must decline to sign the acknowledgement receipt and ask the driver to return the Goods to us.
IMPORTANT: We will take Your signature on the acknowledgement receipt as confirmation that you are happy with the condition of the Goods, and as such We will not be liable for any impact damage, chips or scratches reported to us after You have confirmed, by way of a signature that the Goods have been delivered in a satisfactory condition.
The same applies if You arrange to collect the Goods from Our warehouse. You shall be liable for the visual condition of the Goods as soon as You sign to receive them.
8.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8.4 Bespoke Products may not be returned for any reason other than that they are faulty. In such circumstances, we will replace or repair the Product rather than give a refund.
9. Our liability.
9.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
9.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
9.3 We will meet our responsibilities under the Consumer Guarantees Act 1993. If the goods are being purchased for a business then the Consumer Guarantees Act does not apply.
10. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
All notices given by you to us must be given to My French Interiors, PO BOX 31665 Milford Auckland 0741 or email firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.